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Why should you choose Bedco over internet vendors?

Choosing the right vendor

At Bedco Mobility we know that you have a choice of vendors from which to purchase accessibility equipment. While we hope that our company will be your first choice, we feel obligated to warn all consumers about the dangers of purchasing this type of equipment over the internet. Some items such as books or computers might be good things to purchase on the web, but accessibility equipment sold direct to the consumer for self installation is not. This type of transaction can quite often prove to be a major problem. Do waste your time and money on something that could be inoperative, dangerous, or even illegal.
When a customer buys over the internet, they are purchasing a lift sight unseen. The customer does not really know what the lift looks like, how much room it takes up, or how it operates. At Bedco Mobility, we have two showrooms where you can see the units, ride them, and really get a feel for how they could fit into your everyday life.

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Installing the correct equipment

The internet companies can not see the customer or their stairway. All stairways present some sort of application challenge such as width, top and bottom clearance, headroom, or physical limitations of the user. A customer could very well be purchasing something that will not work on their stairway. At Bedco Mobility we provide free in-home estimates to measure your stairway and recommend the proper equipment to suit your needs.

Contrary to what some internet sites proclaim, these lifts are not that easy to install. Without the proper training and experience, an installation could take days or may never be completed. If the lift is incorrectly installed, it may not work properly or could even be unsafe. All technicians at Bedco Mobility are factory certified with many years of experience to insure that all our equipment is installed properly, safely, and quickly.

Most internet sales companies sell the lowest quality equipment on the market. If you look you will see the same brands over and over. These are units so poor in quality that most local dealers won't sell them because they don't want the problems associated with them. Selling over the internet to unsuspecting consumers is the only way these manufacturers can get any sales at all. Bedco Mobility sells only the highest quality equipment and backs it up with expert installation and service.

Local dealers also have the ability to install curved stairlifts to give consumers a greater choice of options. Internet sites only offer straight units which are not suitable for all applications. Quite often a curved unit is the better option for ease of operation, convenience, and safety. With the Stannah 260 Curved Stairlift Bedco Mobility can handle almost any stair climbing problem from flat turns to spirals, inside or outside turns, or parking the chair around a corner at the top or bottom.

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Sales and service

Most internet sales companies require the customer to pay 100% of the purchase price in advance. That means you are paying up front for a piece of equipment that you have not seen, has not been installed, and possibly may not work. Also, once the rail is cut, they will not allow a unit to be returned or refund your money. You could be stuck with an expensive piece of equipment that has never worked for you. Bedco Mobility only requires a small deposit to place the order and you do not have to pay the balance until the unit is installed and you are completely satisfied.

Most internet sales companies provide no labor warranty for their products. If you experience a problem with your lift, you will have to disassemble and return it to the factory at your time and expense. If the manufacturer determines that the problem was caused by improper installation, they will not cover the repair and you will have to pay. You could also be without the use of your lift for several weeks. Bedco Mobility has factory certified technicians with fully stocked, radio dispatched service vehicles. We normally respond to most service calls within one day and can usually solve the problem immediately. Extended labor warranties and service contracts are also available.

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Laws and liabilities

Some jurisdictions require that installers of accessibility equipment be certified. If you install the lift yourself or hire a local handyman with no training to do it, you could be in violation of state laws and subject to fines. All Bedco Mobility technicians are employees of the company, have been factory trained and certified, and carry full liability insurance.

Most internet sales companies are neither manufacturers nor dealers. These companies exist solely in cyberspace with no warehouse facility, sales staff, or technical support. They merely take an order over the internet, turn around and place an order with a real manufacturer who then ships it directly to the customer. This process can take several weeks. The internet vendor is strictly a middle-man with very limited liability. Once the transaction is completed, any problems are strictly between the customer and the manufacturer. It would be very difficult to place a claim with the internet vendor if something goes awry. Once again, Bedco Mobility is a local company that is fully insured. We also carry straight units in stock and can usually schedule an installation within a few days.

Finally, the sales of accessibility equipment over the internet where the equipment is shipped direct to the consumer for self installation is against the policy of the leading organization for accessibility manufacturers and dealers, AEMA (Accessibility Equipment Manufacturers Association). Please click the AEMA link to review their position on this type of transaction. No reputable manufacturer or dealer of accessibility equipment would sell their products directly over the internet. Bedco Mobility is a proud member of AEMA and abides by their guidelines.

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